Security & trust
What we can tell you plainly about how access works.
We'd rather describe exactly what Ovend does than make claims we can't back up. Here's what's actually true about how accounts, data and payments are handled.
- 01
Estate-scoped access
Every record — resident, house, meter, payment — belongs to one estate. Accounts and data from one estate are not visible to another.
- 02
Authenticated roles
Super admin, estate admin and resident are distinct, authenticated roles. Each sees only the actions and data appropriate to that role.
- 03
Auditable transaction records
Payments are recorded with their status — confirmed, pending or failed — so any transaction can be traced back to what actually happened.
- 04
Secure account access
Residents and estate admins each hold their own credentials and manage their own password resets and sessions.
- 05
No token without confirmation
A smart-meter token is only ever generated after a payment is confirmed — automatically for card payments, or by the estate admin for bank transfers.
We don't currently hold or advertise third-party compliance certifications. If your estate has specific security or compliance questions ahead of onboarding, get in touch and we'll answer them directly.
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Bring clarity to your estate.
Tell us about your estate and we will walk you through Ovend — payments, utilities and onboarding — tailored to how your community runs.