Privacy Policy

1. Who this covers

Ovend is operated by Origins Solutions Limited ("Ovend", "we", "us"). This policy applies to the Ovend resident portal, estate admin portal, mobile app, and this website.

2. What we collect

• Account information: name, email, phone number, and estate/house/meter assignment.
• Payment records: amount, rate, status, and payment method — not full card or bank credentials, which are handled by our payment processor.
• Usage data needed to operate the service, such as login activity and notification delivery status.
• Information you submit directly, such as through the contact form on this site.

3. How we use it

We use this information to operate your estate account, confirm payments, generate utility tokens, send account and payment notifications, and respond to support or demo requests. We do not sell personal information.

4. Who can see your data

Access is scoped to your estate. Estate admins can see resident and payment data for their own estate. Residents can see their own account, meter and payment history. We share data with the processors needed to operate the service — such as our payment processor and smart-meter vending provider — solely to complete those functions.

5. Data retention

We retain account and transaction records for as long as your estate account is active and as needed to maintain an accurate payment history and audit trail.

6. Your choices

You can request a copy of your data, ask us to correct inaccurate account details, or ask about deleting your account by contacting us using the details below. Meter and estate-membership changes are managed by your estate administrator.

7. Contact

Origins Solutions Limited
info@originssolutions.com.ng
0703 262 3781 8